Frequently asked questions about MyZehnder Service Center for HVAC installers and planners
If you already have a login for Filtershop, Product Registration, or the MyZehnder Service Center please use that one. You don't need to create a new account. If access still looks wrong, contact support to check your settings.
The widget only shows what's linked to your account. If you're sure a quote or ticket exists but it isn't showing, contact support.
Some functions (Tickets & Academy) are provided through other platforms. Opening them may open a new tab while your MyZehnder Service Center session stays open, so you can switch back anytime.
Only quotations linked to your MyZehnder Service Center account are shown. If a quotation was created elsewhere, it will only appear here once it's been linked to your account.
The Projects widget shows quotations from the current month back up to 18 months. Older quotations aren't displayed.
The button is always shown. If no PDF has been generated for that quotation yet, you'll see an error message when you click it.
It might take up to 10 minutes before a created Ticket appears. Please wait and refresh the page if you don't see the ticket yet. If the ticket doesn't appear, please contact support.
Yes, both request types are supported.
The Academy needs might need additional information for course enrolment and communication that isn't part of your profile yet.
Available content depends on your country and how that course or event has been published. Only planned and related Live sessions are shown.
Your browser may be blocking multiple automatic downloads. Allow it in your browser settings and try again.
No — resources are managed centrally and made available through the MyZehnder Service Center. In case you're missing any document, please inform your sales representative.
Combine the search bar with filters. If you see several similar documents, check the title, document type and category to decide which document to select.
Selected product and marketing content: manuals, data sheets, brochures, images, and videos.
Use the support/contact options in the MyZehnder Service Center or reach out to your Sales representative.
Additional languages are added over time. If there's one you'd like prioritized, let your sales representative know.
Not currently. If mobile support matters to you, let your sales representative know.